utime FAQs

Got a question about joining?

Membership

Yes. Being a member at one utime Fitness location gives you 24-hour access to every location globally. Your same access fob is used for all locations.
For the security and safety of all our members, guests are allowed during staffed hours only. Any member who brings a guest outside of staffed hours will be fined a fee. Any member who breaks this regulation more than once will have their membership subject to termination. This rule is in place for the safety of all our members.
To cancel a membership, just complete a cancellation form at your studio. All cancellations require a one-month notice (i.e. If you want October to be your last month, we must get your written cancellation no later than 1 October). Memberships cannot be cancelled via telephone or email.
Memberships can be temporarily suspended or ‘frozen’ for up to 3 months at a cost of HKD150/month. There is no re-activation fee for un-freezing a membership. All such suspensions must be submitted in writing to the studio no later than the 25th of the month before you want the freeze to start (i.e. If you want to freeze for February, we must receive your written notice no later than January 25th).
Yes, as long as you both live under the same roof. The new member will not have to pay a joining fee, but they will have to purchase their own access fob.
Our system automatically tracks your visits to the studio and transfers your membership to the utime Fitness location that you use the most.
We offer a number of discounts for employees of local businesses. The easiest way to see these discounts is to contact the studio that you want to join via email or telephone and arrange for a tour.
No, most members choose month-to-month membership. If you want to enjoy some savings, we do offer a 12 month pre-paid membership at a discounted rate.
Access fobs are non-transferable. Each utime Fitness member must purchase their own, individual access fob which must be scanned every time they enter the studio.

Personal Training

We have nationally certified personal trainers who can customise a workout plan that affords you maximum results in the minimum amount of time. In addition, our staff are very knowledgeable about all our equipment and can assist you anytime during staffed hours. Personal trainers are available by appointment only and are not bound by the staffed hours.

24/7 Access

Absolutely. Our doors remain locked 24/7, even during staffed hours. Every person that enters the studio must swipe their individual utime Fitness access fob. Guests are not allowed in the gym outside of staffed hours, no exceptions. Studios are under 24-hour surveillance. Our managers review the footage daily to ensure that non-members are not being given access to the studio and that all night-time conduct is appropriate. Any member who brings a guest outside of staffed hours will be fined a fee. Any member who breaks this regulation more than once will have their membership subject to termination.

Age Group

Persons under the age of 16 are not allowed in the workout areas. Children under the age of 16 are not allowed in the studio without supervision by an accompanying adult.

Family Members

Every member on your family membership must be 16 years of age or older and each member must buy their own individual access card, which must be scanned every time they enter the studio.
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