Asked questions

Results Access Membership


If I purchase this membership now, when can I download and use the app? 

The app will be available for download in November 2021. Once launched, the UTime Fitness App will be available in both Google Play and the App Store for all UTime Fitness Results Access members.   

There is already an existing UTime Fitness App. Should I download this or wait for the new one? 

To avoid confusion, please wait for the new UTime Fitness app to arrive. We will notify you as soon as the app becomes available for download.   

Until when can I sign up to avail the Early Bird Promo? 

The Early Bird Promo of UTime Fitness’ Results Access package can be availed until October 31 only. 

Can I pay monthly? 

Yes, the 12-month hybrid subscription can be paid monthly or in full via credit or debit. 

Will this membership automatically renew when the 12-month contract ends? 

[Yes/No], the Results Access membership will [not] automatically renew after your 12-month commitment.  

Can I cancel anytime? And if ever, will there be a refund? 

No. The Results Access membership is a 12-month commitment that aims to drive results by providing you access to both our gyms and to all the premium features of the UTime Fitness app. Cancellation of this membership is discouraged but is allowed under certain circumstances. Cancellation/[freezing] fees are applied, and refunds, if any, will be processed within [x] months subject to the discretion of the UTime Fitness management. 

What will I use for entry to the gyms if the app is not yet available for download? 

You can still enter and workout in UTime Fitness gyms even before the app goes live on November 2021. The QR feature on the upcoming app will not be the only way for you to access the gyms as you can enter even without it. One of this feature’s key role is to log your workouts in the gym and integrate it to the app for a redefined fitness experience – on location, on demand, and on the go.    


I have a rolling membership. How can I upgrade to Results Access? 

I have a prepaid membership. How can I upgrade to Results Access? 

Should I download the existing app or wait for the new one? 

You will have 30 days to delete your existing UTime Fitness app. By end of December 2021, we will be deleting the old app along with all its data. The new UTime Fitness App that supports the hybrid membership will be available for download in November 2021. 

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